Frequently Asked Questions

You can access our secure online payments portal at

Here are some additional documents to assist you:





The following guides will walk you through the setup process.

***If you are unsure of your email settings, please contact NetSource One at 989-498-4534.***

Please review our Careers page for details and find the link button at the bottom of the page to "Send Us Your Resume". 

While that is our preferred method, you can also submit resumes to if necessary.

Files can be uploaded on our upload page found here.

  1. Enter the passcode given to you by NetSource One.
  2. Enter the text from the image to gain access to the form.
  3. Completely fill in the form, providing your email address and fill in the comments section with the purpose of the upload, and name of the intended recipient.
  4. Select the file to upload.  You are limited to 5 files at a time.
  5. After selecting files, wait for the form to complete itself.

  • M-F 7:30am – 5:30pm
  • 24/7 on-call services

Call 989-498-4535 and ask for your account manager. 

Call 989-498-4535 and ask for your account manager. 

  • Urgent items – call 989-498-4534
    • Immediate
  • High Priority – call 989-498-4534
    • -1-2 business hours
  • Normal Priority – submit a ticket
    • -4-8 business hours
  • Low Priority – submit a ticket
    • -1-2 business days
You will need to be set up with a login to review service tickets.  Once you have a login, you can go to our support portal.

You can submit support requests 24/7 using our online support request form.  We have techs on call 24/7 to answer your request and find resolutions to your issues.

The first thing an Internet Service Provider will request is for you to reboot the modem.  You can use the following guide to walk you through the process:

Rebooting a Modem

We provide easy access to a number of files that customers may need.  Our download page lists the latest versions of these pages.