Based on Current Executive Order: Stay Home, Stay Safe given by Gov. Whitmer, NetSource One is considered critical infrastructure as we support critical businesses/industries that sustain & protect life.
We will continue to operate during our normal business hours and support our customers remotely to the maximum extent possible.
All on-sites being requested by a customer or generated by a monitoring alert must be reviewed/approved by upper management prior to anyone going on-site. These on-sites will only be scheduled if we have an engineer AVAILABLE & WILLING to go on-site. To help prevent on-site visits, we may be requesting additional assistance from you.
We would like to reassure you that we are here to continue supporting your business during this critical time. However, response times may be delayed.
Please do not hesitate to reach out to us with any additional questions. We appreciate your cooperation and patience during this time.
To review our on-site policy please click here.