Request for Assistance

NetSource One provides 24-hour support. Our regular business hours are Monday through Friday, 7:30 am to 5:30 pm EST. You may use this form to automatically request support. Requests made outside of normal business hours will be processed the next business day.

If your request is submitted after normal business hours and you need immediate attention, please call 989-498-4534 and leave a message. An on-call technician will contact you shortly.

Please select the appropriate form from the selections below.

Contact Information

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Support Request Information

Purpose: Use this general purpose form for most of your support requests.

Do you already have a ticket open related to this issue?

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Is this issue affecting multiple users?

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What time did the problem start?

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What was happening at the time the problem started?

What steps have you taken to attempt to resolve the issue?